FREE SHIPPING 

Currently, we will provide Free Tracked Shipping to all items in the shop.

SHIPPING COUNTRIES

Currently, we only offer shipping services in Malaysia.

LOST/MISSING PACKAGES

AUTUMNS WALTZ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Max delivery time – 14 business days for West Malaysia and 30 business days for East Malaysia days.

*This doesn’t include our 2-10 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

We will send you tracking information after the orders had proceeded by us.

TRACKING NUMBER RESULT “NO INFORMATION AVAILABLE” 

For some shipping companies, it takes 7-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.